Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Commuter Information
    1. Driving Instructions
    2. WMATA / Metro
    3. Bike Rack
    4. Nearby Amenities
  3. Building Management
    1. Overview
    2. Office Location
    3. Important Phone Numbers
    4. Holiday Schedule
    5. Rent Payments
    6. Cleaning, Trash Removal and Recycling
    7. Building Inspections
  4. Building Information
    1. Loading Dock / Deliveries
    2. Parking Garage
    3. Service Elevators
    4. Mail Room
    5. Fire Protection and Emergency Exit Stairs
    6. Building Directories and Suite Entry Signage
  5. Building Services
    1. Overview
    2. General Requests and BP Tenant Services
    3. Billable Tenant Work Order Requests
    4. After-Hours Heating, Ventilation and Air Conditioning
    5. Light Bulb Replacements
    6. Major Tenant Alterations
    7. Rules for Contractors working in Occupied Buildings
  6. Tenant Move-In Procedures
    1. Move-In Contact Person
    2. Special Instructions
    3. Tenant Move-In Procedures
  7. Building Security
    1. Tenant Emergency Management Plan
    2. Bomb Threat Procedures
    3. Telephone Bomb Threat Check List
  8. Access Control
    1. General Entry Control
    2. Building Entry Security Cards
    3. After Hour Entry Request Procedures
  9. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-line Skates, Scooters
    5. Common Areas Housekeeping
    6. Halogen Torch Lights, Space Heaters, Personal Coffee Makers
    7. Photography, Video Filming

Move-In Contact Person

It has been our experience that effective communications between landlord and tenant will prevent the vast majority of move-in problems.  Accordingly, we request that one person be appointed as your move-in coordinator with responsibility for transmitting all requests for services and inquiries and for receiving notices and replies from Boston Properties.  We feel that this single contact person prevents duplication of effort and enables your organization to be sure your requests are being transmitted and acted upon.  Ideally this would be someone who is readily accessible and who has an overall working knowledge of your organization.

We would appreciate notification in writing of the name of this person and the name of an alternate in case of illness, vacations, etc.  Boston Properties requests that all communications from the tenant be transmitted through that person, except in the event of emergencies, in which case we will respond to any call.

The Boston Properties' contact will be the Property Management office.  All requests should be directed to the Property Management team which is comprised of the following personnel:

Simon Bustow
Senior Property Manager
sbustow@bxp.com
 

Demi Alvarado
Property Manager
(301) 968-0690
dalvarado@bxp.com

Sara Pearson Wilkinson
Assistant Property Manager
(301) 968-0690
spwilkinson@bxp.com

Erica Lozano
Property Management Coordinator
(301) 968-0690
elozano@bxp.com

 

In addition, the Property Management office will issue all notices from the Landlord regarding status reports, inspections and move-in dates.